Ashton Graham Planning ("we", "us", "our") is an independent Town & Country Planning Consultancy. This policy explains how we collect, use, and protect personal data when you visit our website at ashton-graham.co.uk, contact us, or engage us for professional services.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

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Ashton Graham Planning 4 West Lane, Henley on Thames, Oxfordshire, RG9 2DZ 60 High Street, Wimbledon, London, SW19 5EE

Email: info@ashton-graham.co.uk Telephone: 01491 714042 (Henley on Thames) / 020 3488 3489 (Wimbledon)

For the purposes of data protection law, Ashton Graham Planning is the data controller for personal data collected through this website and in the course of providing our services.

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What Information We Collect

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We collect personal data in the following ways:

Contact form and email enquiries: When you submit an enquiry through our website contact form or email us directly, we collect the information you provide, which may include your name, email address, telephone number, and the content of your message.

Client engagements: If you instruct us to act on your behalf, we collect additional information necessary to provide our planning consultancy services. This may include your address, property or site details, and other information relevant to your instruction.

Website usage data: Our website may use cookies or similar technologies to collect standard technical information, such as your browser type, device information, and pages visited, to help us understand how the site is used and to keep it functioning properly. See the Cookies section below for more detail.

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How We Use Your Information

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We use personal data for the following purposes:

• To respond to enquiries and communicate with prospective and existing clients

• To provide planning consultancy services, including preparing and submitting planning applications, appeals, and related advice

• To maintain business records and comply with our professional and legal obligations

• To improve our website and services

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Legal Basis for Processing

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We rely on the following legal bases under UK GDPR:

• Contract: where processing is necessary to provide services you have instructed us to carry out

• Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries and maintaining client relationships, provided this does not override your rights

• Consent: where you have given clear consent, for example when submitting the contact form

• Legal obligation: where we are required to retain or process information to comply with the law

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Sharing Your Information

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We do not sell or rent personal data. We may share information with:

• Local planning authorities, government bodies, or third parties where necessary to progress a planning application, appeal, or instruction on your behalf

• Professional advisers, such as barristers, architects, or other consultants working as part of a client's project team, where relevant to the instruction

• Service providers who support our website or business operations, such as hosting or IT support providers, who are bound by confidentiality obligations

We do not transfer personal data outside the UK unless appropriate safeguards are in place.

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Data Retention

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We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or professional reporting requirements. Client files relating to planning instructions are typically retained for a period consistent with our professional indemnity and regulatory obligations, after which they are securely deleted or destroyed.

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Cookies

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Our website may use cookies to support basic functionality and to understand site usage. You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.

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Your Rights

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Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data, where applicable

• Request restriction of processing in certain circumstances

• Object to processing based on legitimate interests

• Request portability of data you have provided to us

• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@ashton-graham.co.uk. We will respond within one month, in accordance with statutory timeframes.

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

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Security

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We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

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Changes to This Policy

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We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised.

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Contact Us

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If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: info@ashton-graham.co.uk Telephone: 01491 714042